RETURN/REFUND POLICY
At Chosen Foods, we strive to provide the best experience possible to our customers. If for any reason you are not satisfied with any of our products, please contact our Consumer Happiness Specialist at hi@chosenfoods.com with your order number and complaint within 30 days of the receipt of your order.
We can only refund for products purchased through www.chosenfoods.com minus the initial shipping cost. We may be able to offer a replacement product depending on your individual situation.
To be eligible for a return, your item must be in the same condition in which received it. Any return shipping cost will not be covered by Chosen Foods and is responsibility of the customer. We suggest using a trackable package service. Please contact our Consumer Happiness Specialist prior to sending any product back to receive an RMA (Return Merchandise Authorization) number for a return.
US customers contact us by either phone or email:
1.619.882.5454
hi@chosenfoods.com
After your return is received, we will begin to process your refund. Refunds will only be issued to the same payment method used to pay for the order. Please allow 7-10 business days for the full refund to post back to your account.
*Chosen Foods is NOT responsible for any lost, stolen, or damaged packages.
AMAZON PURCHASE RETURN/REPLACEMENT
If you purchased a product directly on amazon.com and you are within the 30-day return period, you may be eligible to receive a full refund/replacement directly from Amazon. You can initiate this by contacting their customer service through your order history.
Please understand that we do not have control of any inventory obtained and sold by 3rd parties on Amazon. If you make a purchase from a different seller on Amazon other than Chosen Foods, your return/refund needs to be handled by Amazon directly.
You can find our Chosen Foods Amazon Store here: Chosen Foods
IN-STORE PURCHASE RETURNS/REFUNDS
We do not currently offer returns or rebates for product purchased in any of our retail partner locations. Please return your product directly to the store where it was purchased at.
Even though we cannot accept in-store returns, we would appreciate your feedback regarding any of our products.
If you had a less than satisfactory experience, please email our consumer happiness team at hi@chosenfoods.com with details of your complaint and you can expect a follow up within two business days. Be prepared to provide us with the lot number and best by date of the product if there is a quality issue.
PRODUCT COMPLAINT RETURNS
All Chosen Foods products that are within their best by date should be safe to consume. If by any chance you are uncertain with the quality of our products, please reach out to our Consumer Happiness Specialist team at hi@chosenfoods.com.
Please be sure to include when and where you purchased the product, along with the lot number and best by date listed on the product. We will alert our Quality Assurance Manager for all product complaints. We can only guarantee returns or refunds for products that were purchased on chosenfoods.com. Replacements for products purchased through a 3rd party or in a retail store are not guaranteed and are handled on a case by case basis.
SHIPPING TERMS
At Chosen Foods, we love to always exceed your expectations. That is why we have implemented appropriate shipping methods to achieve this.
Some products are tricky - like our beloved Pure Oil Sprays. They are compressed with air which means by law we must ship them via standard ground shipping; therefore, your Chosen Foods order may show up in multiple deliveries or packages, or in some cases not being able to ship to a specific address. If for any reasons you do not receive the additional tracking numbers or have any questions, you may reach out to our Consumer Happiness Specialist who can provide this information for you.
SHIPPING METHODS
At this moment we offer the following methods of fulfillment:
- Standard Shipping: delivery within 5 to 8 business days
All purchases made on chosenfoods.com are fulfilled through Amazon Fulfillment. They work as our 3rd party logistics provider. They are currently the most robust fulfillment network in the US. Since we ship all inventory into Amazon Warehouses, we are unable to control the point of shipment for any inventory, nor we can control the number of packages or delivery service that it will take to deliver your order.
Note: These shipping options exclude our sprays, which must be shipped with standard ground shipping.
Can you ship to addresses outside the United States?
We currently only offer shipping to the contiguous US. We do not currently ship to Alaska, Hawaii, Puerto Rico, or Canada, but hope to do so in the near future.
If you would like to see our products in stores near you, please speak with your local grocery manager and request to see Chosen Foods products in your store! Weekends and holidays are excluded from shipping times.